Whilst terms and conditions can be filled with a lot of information, it is very important to read and understand before proceeding with your hire

Rental Period

When placing a hire order via the rental calendar you must select the date you need the dress for. We recommend selecting a date 2-4 days before you need the dress to ensure it arrives on time. The rental calendar will automatically calculate the rental & return date. The rental period is 10 days.

If this term is not followed, it will impact our next customers hire and you will be liable for cover the loss of business.

The dress will arrive to your delivery address before the selected date and STRICTLY must be returned on the return date or the following day if your event falls on a Saturday, Sunday or bank holiday.We DO NOT accept late returns as this is a rental business and we rely on garments to be returned on the correct pre-discussed date to be able to for-fill our bookings. 

If the dress is returned later than the ageed return date, a late fee of 10% of the dress rental cost per day will be charged. For example : If the rental cost is £200, a late fee of £20 will be charged for each day the dress is overdue. This amount will be deducted from your deposit. If the late fees exceed the deposit, additional charges will be invoiced accordingly.

Email Enquires can be sent to the following amanei.official@hotmail.com.

If you are wanting to hire a garment for an extended period of time please reach out to amanei.official@hotmail.com and we can arrange for you.

Postal Times

Our Postal times for are:

Monday - Friday

Postal Service

We only use DPD Delivery. We will not accept any requests to use alternate services.

It is the user's responsibility to ensure that they are available to receive their parcel to avoid any risk to the parcel. Alternatively we would recommend providing us with your work address if you are not going to be home to collect your parcel on delivery.

Returns

All items must be returned with signed for delivery. If we are unable to track the garment, it severely impacts our next hire as can not locate and track the return. Our hire system doesn't work efficiently if we can not track and locate our garments within the post.

If you are posting via post office, ensure the dress is scanned over the counter.It is REQUIRED that you ask for a tracking receipt. If something goes wrong with the post and you have not given us the tracking receipt you will be liable to cover the cost of a replacement and any loss of business for our pre existing bookings.

Alternatively you can courier the dress to us which is the safest option. Websites such as 'Parcel Monkey' provide multiple affordable courier services that can also collect from your residence.

Late Fees

Failure to return the dress on the due date will result in an automatic £50 charge as our terms and conditions are clearly stated. Unfortunately working all day, forgetting or similar excuses are not acceptable. Please respect that we are a business too and the garment needs to be returned without fail for our business to successfully operate. If the User's late/incorrect return impacts the next hire the User will be liable for the loss of business. Each day the garment is not returned the user will be charged £25 per day.

If the User has not returned the rental item(s) within 7 days after the return date, Amanei will consider the rental item(s) as non-returned and will charge the User’s credit card of the recommended retail value stated at item description minus late fees that the User has already paid. The rental fee will not be subtracted.

Cleaning Policy & Damage Information

Please understand that we expect the utmost respect for our garments from all of our clients and care should always be taken. Please also note that need to inform us of any damage/staining as soon as this occurs. 

We inspect every garment before posting to the user.

Amanei is responsible for the cleaning of the item, this meaning that under NO circumstances should the user attempt to clean/alter the garment without our consent. It is always in everyones best interest to leave the cleaning to the dry cleaner as any prior attempts can cement a stain into the fabric and alter the dry cleaners abilities.

Safety pins and other alteration tools are NOT to be used on our garments. The only methods we accept are Hollywood Tape (on suitable outfits, not delicate). When using either please ensure that it is removed completely after wear as when it is left on it becomes harder to remove and can damage the delicate fabrics.

Note: Perfume should never be directly sprayed onto a dress. 

Note: Under no circumstances should a garment be dragged along the ground/through mud etc. If shooting outdoors, the dress should be lifted. If we receive a garment back with large mud stains or tears, user will be charged for a replacement on the spot.

If a dress is lost, stolen or damaged beyond repair or if a dress is returned to us and it is clear that negligence has occurred and it has not been taken care of, the dress has been damaged, the appearance of the dress has changed or there are permanent markings that affect the dresses ability to be hired/its look/quality/it losses value, the User authorises Amanei to charge the the RRP to the provided credit card or invoice the User. Remember, our dress is your responsibility whilst out of our collection.If this unfortunately occurs the replacement is expected to be paid for immediately as often we have to source a replacement straight away to for-fill other bookings. The User will also be liable to cover the cost for all pre existing bookings for that style that will have to be cancelled. User agrees and authorises Amanei to charge the card provided or invoice.

In the event that the User's credit card/debit is declined for any amounts that User owes to Amanei, The User is unresponsive and does not pay those amounts to Amanei via another method, collection of the User's debt will be pursued. Please note if you are hiring with us, our expectation is to be able to communicate and receive a response.

IMPORTANT: Amanei is a dress hire service, occasionally there will be small signs of wear and tear to garments over time and small imperfections that do not affect the overall appearance of the garment. Whilst most garments are in impeccable conditions, wear and tear is normal within all hire services and if this is of concern to the user then hiring may not be the best option. Despite our best efforts with packaging, some styles of dresses are bound to crease in the post. Unfortunately sometimes there is no way to control this and if this is of concern we'd recommend enquiring beforehand so that we can indicate whether a certain style is appropriate for you/your event. 

In the case a garment arrives with creases from travel the best solution is to hang the garment and allow the steam from the bathroom to work its magic.

Cancelled Orders

If the User cancels their order - if you need to cancel for any given reason please email us at amanei.official@hotmail.com. If the order hasn't been dispatched we can refund you.

Sizing

We understand that from time to a time an outfit may not fit. If a dress arrives and it is the incorrect fit, please email us at amanei.official@hotmail.com and we can aim to resolve any issues.

All our rental dresses are adjustable and have a lace up corset back. If you would like to check sizing against your measurements for an exact fit, email us and we can accommodate.

Our sizing recommendations are purely recommendations. We asks that you DO NOT attempt to wear a dress that does not fit. This can cause damage to the garment that you will be liable for.

If you're dress has arrived but you have changed your mind & no longer require it, you can return the dress as long as tags have not been removed. We will deduct a £50 deposit and refund the dress rental cost upon return. If the tags are removed, we cannot refund you.

Late Arrivals

Unfortunately from time to time Post can have unexpected delays that are completely out of our control. In the very rare situation that a dress does not arrive in time for your event, reach out to us via amanei.official@hotmail.com and we will provide you with a full credit note including postage.

Custom Order Policy

Custom Order Process

At Amanei , we take pride in creating custom garments tailored to your specifications. To ensure the best possible fit and quality, we follow a structured process:
Consultation: We discuss your design preferences, fabric choices, and measurements.
Fittings: At least one fitting is required, with additional fittings as needed.
Alterations: Minor adjustments are typically included in the price, but additional alterations beyond the standard process may incur extra costs.

Payments & Deposits
A non-refundable deposit of the total price is required before work begins. This covers materials and labor.
 The remaining balance must be paid before the garment is collected or shipped.
 Failure to complete payment may result in legal action or refusal to release the garment.

Fittings & Alterations
 Custom garments are tailored to your body, and at least one fitting is required to achieve the best fit.
   Additional fittings may be necessary to refine the shape and ensure comfort.
   Alterations that are part of the standard process are included in the price, but major design changes or extensive modifications may incur an additional charge.
If a customer misses a scheduled fitting without notice, we cannot guarantee the final fit of the garment.

Refunds & Cancellations
   As each garment is made to order, all custom sales are final and non-refundable.
   If a customer is unhappy with the garment due to fit, reasonable alterations will be offered as per the agreed design.
     If a customer decides they no longer want the garment, they are still liable for full payment as the item is made specifically for them.

Customer Responsibilities

To ensure the best possible experience, customers must:
 Communicate their availability for fittings clearly.
   Attend all scheduled fittings to avoid delays or additional costs.
Make design decisions before production begins. Any major changes after work has started may require additional charges.

Liability & Expectations
 We strive for perfection, but minor variations may occur due to fabric properties and design complexities.
If a customer does not attend fittings or communicate issues promptly, we are not responsible for dissatisfaction with the final garment.
    Once the final garment has been collected or delivered, we are no longer liable for any further alterations unless agreed upon separately.

By proceeding with a custom order, the customer acknowledges and agrees to these terms.

Privacy

To process orders is necessary to obtain your personal information. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. Except where otherwise legally appropriate we will treat your personal information as private. If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details.